Our experienced and highly trained Customer Service Representatives are ready to help you, no matter how large, small or complex your order. Please contact us to get the process going, whether you have a question, need a price quote or are ready to order, we respond quickly and make the process simple for you.
answers to your commonly asked questions
We are here to take your order personally Monday through Friday, 8am-5pm Pacific Time. Before or after hours, please feel free to call and leave us a message and we'll get back to you first thing the next business day. You can reorder online, email or fax your order as well.
Our standard lead time for custom orders is 3-4 weeks from approval of your proof, shipping time is additional. Of course, we will do whatever we can to accommodate your specific needs. Our Stock Tickets typically ship within 24 hours of receiving payment.
Of course! We will send a proof of your order for your approval. Keep in mind though that your order will be held awaiting your approval. If your order is a repeat, we do not send a proof unless requested.
Of course we can help! Our experienced and knowledgeable Customer Service Representatives will assist you in determining exactly which type of ticket is best for you, from the most complicated to the simplest ticket; we take the guess work out of ordering.
For order status, please call or email us and we'll get right back to you with an update on the progress of your order.
No! We are here 52 weeks a year to serve you.
For 40 years, Digital Printing Systems has been producing the highest quality tickets in our industry. Our sole focus is manufacturing tickets; it?s what we do, it?s who we are. With this concentrated focus, we believe that we have grown to understand, meet and exceed the needs of our customers. Our highly trained and experienced Customer Service Representatives are ready to help you no matter how large, small or complex your order. We respond quickly and make it simple for you.
We believe the quality of our product and the consistency and accuracy of our manufacturing processes are among the best in the world. Our product works and is accurate; we guarantee that our product meets all specifications.
If there is a problem with any aspect of your order, we respond immediately with support and resources to assist with problem diagnosis and resolution.
In addition to the value and performance Digital Printing Systems provides our customers, we bring a solid understanding of the multitudes of ticket issuing equipment available in the market today. Digital Printing Systems experience and success is unmatched.
We can make this claim due to 40 years focused exclusively on ticket manufacturing and long standing relationships with our customers and equipment manufacturing partners.
We want you to be 100% satisfied with our tickets and our service, nothing less.
We offer our customers various ways to pay for their order; we gladly accept checks and credit cards. We also offer terms upon credit approval. Please inquire with one of our Customer Service Representatives if you would like to create an account with us.
For large orders, we have longstanding relationships with several high quality shipping companies and can accommodate a delivery via land, sea or air to your loading dock or right to your office. For small orders, we can ship UPS or Fed-Ex. If you?re in a rush and need your order overnight, we can do that too. Let us know what your needs are and we?ll suggest the best mode of transportation to get your tickets to you. You can also will call your order directly from our plant in Azusa, California.
Of Course, we offer the following benefits:
- We print for all major equipment manufacturers so we will have the ticket you need.
- We also offer hand issued tickets, validations and permits.
- Stock tickets for small quantity requirements and immediate pickup or delivery.
- Custom tickets which include your name or your customers name.
- Your tickets are supplied with plain packaging and dealer packing lists.
- Special discounted dealer pricing for reselling. Quantity Discounts.
- Contact us today for more information on how we can help you grow your business.
Digital Printing Systems has taken a number of measures to work toward the goal of being sensitive to the environmental impact of our business. Our control points fall into two broad categories; what material and items we use and how we use them.
Regarding what we use, the largest item is paper. We primarily use two types of paper, uncoated stock and paper that has been coated so as to work in ticket dispensers that have thermal printers in them. Approximately 70% of the paper we use is uncoated, except for unusual circumstances, we sole source this paper. 100% of the paper we use is certified through the Sustainable Forestry Initiative (SFI). What this means is that all of the paper we buy is certified ISO 4001 compliant, and rigorous standards are upheld to insure not only minimal environmental impact but also the promotion of healthy growing and sustainable forests.
It is a reasonable assumption that over 90% of the paper we use is compliant with environmental forest certification and chain-of-custody standards.
The second significant item we use is Ink. Over 10 years ago we converted from solvent to water based inks for all of our flexographic presses. This almost eliminated our emission of Volatile Organic Compounds (VOC's). We also have offset presses where we use inks with the lowest VOC's available. We track VOC usage daily and we remain under the very stringent threshold set by the Southern California Air Quality Management District (SCAQMD), which has the toughest standards in the United States.Packaging
The corrugated packaging materials used are produced with 50% recycled material and material including fast growing pine trees grown specifically for these purposes. As soon as the mature trees are harvested, they are replaced with seedlings. The boxes are made using natural and biodegradable products such as corn starch glue, natural paraffin waxes and vegetable oils as protective coatings. Printing on the boxes use inks made from soybean oil. In the future, the boxes will be fabricated of 100% recycled material rather than trees. The packaging materials used can be recycled at the end of its useful life.Shipping
Digital Printing Systems' primary shippers have joined the SmartWaySM Transport Partnership, an innovative collaboration between the U.S. Environmental Protection Agency (EPA) and the freight industry designed to increase energy efficiency while significantly reducing greenhouse gasses and air pollution.
We are constantly looking for ways to improve the quality of our product while being mindful of the environment and the impact we have upon it.
HeadquartersDigital Printing Systems
777 North Georgia Avenue
Azusa, Ca. 91764
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